Terms & Conditions

GENERAL TERMS AND CONDITIONS

PURCHASING PROCEDURE

Placement of an order for a product/products
1. The buyer selects the desired product and clicks the button “Add to cart”. When the product is added to cart, it can be seen in it. The cart can be accessed by the buyer by clicking the cart icon, which is shown in the top right corner.
2. If the selected product does not suit the buyer, they may remove it from the cart by clicking X (remove). 3. If the buyer wishes to continue the purchase (buy other products), they click “Continue the purchase”.
4. When the buyer selects all desired products, they enter all necessary data in the sample form at the Cash Register.
5. When the buyer confirms the order (by clicking the button “Finalise the purchase”), they can no longer change the order via the website.

Order being processed
– After placing the order, the buyer receives an email that their order has been received and is being processed.
– Any changes or the cancellation of an order may be performed by the buyer within 3 (three) hours of confirming the order online, i.e. at the email address: sales@positiveboards.com
– Product dispatch: the seller dispatches the goods to the buyer within the agreed period and in the agreed manner.

TERMS AND CONDITIONS
The General Terms and Conditions of the online store have been drawn up in line with the Consumer Protection Act, Personal Data Protection Act and Electronic Communications Act.
The General Terms and Conditions lay down the operations of the online store, the rights and obligations of the user and store, and the business relationship between the seller and buyer.
You are advised to read carefully the General Terms and Conditions below before placing an online order. By using the website, you express your agreement with the terms and conditions indicated. The company ASPIA, Aljoša FIJAVŽ s.p. reserves the right to amend the Terms and Conditions at any time on the www.positiveboards.com website. All amendments shall be binding upon buyers, which is why you should review the current Terms and Conditions before placing an order.

Purchase safety
The www.positiveboards.com website is an online store that is managed by the company ASPIA, Aljoša FIJAVŽ s.p., Zeče 49, 3210 Slovenske Konjice, VAT ID No: SI31946909, which is also an e-commerce service provider (hereinafter also “Seller”). For any information related with your order and delivery, you can call the phone number: 031332611 or send an email to: sales@positiveboards.com. The user is bound by the General Terms and Conditions applicable at the moment an online order is placed. The placement of an order does not imply the conclusion of a sales contract. A sales contract or a purchase order is stored by the Seller and can be received by the buyer upon a written request at any time within 5 years of the executed order. Before the goods are delivered, the Seller shall have the right to contact the buyer over the phone or by email in order to verify the contact data submitted. If the Seller is unable to make contact with the buyer based on the data submitted, the Seller may consider the purchase order placed as null and void.

Method and cost of delivery
Shipments are delivered by Pošta Slovenije. If the product ordered is in stock, you will receive it within 5 to 7 working days. The cost of delivery for the products offered in the online store shall be paid separately by the buyer. The goods ordered will be dispatched to the address indicated upon the placement of an order. Delivery shall be made from Monday to Friday during morning hours. If the product ordered is not in stock, you will be informed thereof and presented other products or informed of the delivery period for the product ordered.

Payment options in the online store
The online store operates by payment based on a pro-forma invoice to the transaction account of the company ASPIA, Aljoša FIJAVŽ s.p., Zeče 49, 3210 Slovenske Konjice (the buyer does not pay commission on the payment amount). The buyer is to enter the purchase order ID (#xxxx) as reference in the payment order. Products will not be dispatched to your address until payment is received in the company’s bank account. The buyer will receive the invoice for the purchase along with the products upon the delivery of the package.

Payment is also possible through the PAYPAL system.

Prices
The online price applies to all purchases made in the online store. The applicable product price is the one published on the date on which an order is placed. All prices include VAT.

Warranty claims
The Seller shall be held responsible for the factual defects on the products purchased in the online store. The buyer shall send a warranty claim to the email address: info@positiveboards.com within 8 days of the purchase and request immediate replacement for the same, flawless product or within the statutory period and under the conditions laid down for the enforcement of a warranty claim arising from a factual defect. The buyer may return the goods by sending them by mail and enclosing a copy of the invoice or by delivering it personally to the company’s registered office, as agreed in advance with the Seller. If the buyer wishes to return the goods at the cost of the company, they are required to arrange that with an employee of ASPIA, Aljoša FIJAVŽ s.p., Zeče 49, 3210 Slovenske Konjice. Otherwise, it is not possible to return the goods at the cost of the company.

The right to withdraw from the purchase – the return of goods
The buyer shall have the right to return the purchased goods within fifteen (15) days of accepting them with no compensation whatsoever. Nevertheless, the buyer shall be obliged to bear the costs incurred upon the return of the subject of the purchase. The buyer shall be required to inform the Seller in writing of an intended return of goods with a notice of withdrawal within 15 days of receiving the goods, i.e. by mail or at the contact email address info@positiveboards.com, and to return the goods within 15 days of the sent notice of withdrawal. The return of the received goods within 15 days of their receipt with no prior written notice shall also be considered as withdrawal from the purchase. Products are to be unused, undamaged and factory sealed in original packaging. A copy of the invoice is to be enclosed. The provider shall return the total purchase amount within 15 days of receiving the goods returned. The address for the return of goods to the Seller is ASPIA, Aljoša FIJAVŽ s.p., Zeče 49, 3210 Slovenske Konjice. It is recommended to use a delivery service that enables the tracking of deliveries and to properly prepare the products for transport (the buyer may use original packaging or some other appropriate safe packaging). The cost of delivery shall always be covered by the sender, unless agreed otherwise in advance. No consignment for redemption shall be accepted.

Product damage
The buyer shall be obliged to carefully examine the packaging and its contents upon accepting a product. In case of damage to the product, the buyer shall be obliged to immediately warn the delivery person (postman) of any damage. The buyer shall be obliged to draw up an official record together with the postal worker and complete the section on the product and packaging condition with particular care. The buyer will surrender the damaged product, which will be sent together with an official record to the sender’s address at the cost of ASPIA, Aljoša FIJAVŽ s.p. After receiving the damaged product, the company will send a new product to the buyer within the shortest possible time. If the buyer notices damage to the product after its delivery, but no later than 30 days following the delivery, they shall report the damage to info@positiveboards.com or to the phone number 031332611. The condition for registering product damage within 30 days following its delivery shall be the stored packaging, based on which it shall be ascertained where or how the damage was incurred. It is also desired that any damage is recorded with a camera and that such photos are sent to info@positiveboards.com, since subsequent warranty claims for product damage are taken into account by carriers only exceptionally and cannot be resolved by the company on their behalf.

Personal data protection
The Seller undertakes to protect all personal data of the user at all times. The buyer’s data will in no case be disclosed to unauthorised persons. Personal data protection is also the concern of the user, who is to ensure the safety of their user name and password and provide adequate software (antivirus) protection of their computer.

Complaints and disputes
The Seller shall observe the applicable legislation governing consumer protection. The Seller shall make every effort to fulfil its obligation to set up an efficient system of complaint handling and to appoint a person whom the buyer may contact by phone or email in case of any problems. A complaint shall be sent to the email address info@positiveboards.com.
The Seller will confirm the receipt of a compliant within 5 working days and notify the buyer of the period within which it shall be resolved, keeping the latter informed throughout the procedure. The complaint handling procedure is confidential.
The Seller realises that an essential characteristic of a consumer dispute, at least in respect of court settlement, is the disproportion between the economic value of a claim and the costs incurred in the settlement of a dispute. That is also the main obstacle hindering the consumer to bring a dispute to the court. Hence, the Seller shall make every effort to resolve any dispute amicably.

Security of the online store
The online store uses several security systems that provide adequate protection against data loss or abuse.

Thank you for your confidence!
ASPIA, Aljoša FIJAVŽ s.p. staff on behalf of www.positiveboards.com

Legal notice
OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES Pursuant to paragraph 3 of Article 32 of the Out-of-Court Settlement of Consumer Disputes Act, the company ASPIA, Aljoša FIJAVŽ s.p. declares that it acknowledges no out-of-court consumer dispute resolution provider as competent for the resolution of a consumer dispute that a consumer may raise pursuant to the Out-of-Court Settlement of Consumer Disputes Act.


ASPIA, Aljoša FIJAVŽ s.p.
Zeče 49, 3210 Slovenske Konjice, Slovenija
VAT ID No.: SI31946909
Liable for the payment of VAT: YES
[UsW1] IBAN: SI56 6100 0001 0068 074 (DELAVSKA HRANILNICA d.d.)


 [UsW1]Tole po moje ni potrebno, ker imajo zavezanci pred davčno številko SI za razliko od tistih, ki niso zavezanci (slednje se prevede kar tax number).